Brief and to the point

An eSIM is a digital SIM card built into your phone. It lets you activate a mobile data plan without any physical plastic.

Most smartphones released since 2018 support eSIM: iPhone XS and newer, Samsung Galaxy S20+, Google Pixel 3+, Huawei P40+. Check your phone settings.

Yes. Most phones support Dual SIM. Keep your main number for calls and use the eSIM for internet abroad.

Russian bank cards, SBP and other methods via YooKassa. No VPN, no foreign cards, no cryptocurrency.

In rubles. All catalog prices are already converted at the current exchange rate. The rate is locked in at the moment of payment.

Yes. An electronic receipt compliant with Federal Law 54-FZ is emailed to you right after payment. You can attach it to an expense report or a travel claim.

It depends on the plan's status. Unused eSIMs are eligible for a refund within 14 days of purchase. Contact support.

Any time before your trip. The plan starts working the moment your phone first connects to a network in the destination country.

Settings → Cellular / Network → Add eSIM → “Use QR code”. Detailed instructions will arrive by email together with the QR code.

In the “My eSIMs” section — we show in real time how many GB and days are left on each of your eSIMs.

Yes, if the operator supports top-up. A “Top up” button will appear on the plan in the “My eSIMs” section.

The eSIM will stop providing internet. You can buy a top-up or a new plan — the old eSIM is deactivated automatically.

Check that: 1) data roaming is on, 2) the eSIM is selected as the data source, 3) you're within coverage. If that doesn't help, write to support and we'll sort it out within an hour.

Yes. Go to “My eSIMs” — the QR codes and activation codes for every order are always available there.

Contact support. Depending on the operator, we can issue a replacement eSIM or offer a solution.